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Privacy Policy

What personal information we collect  How we collect personal information 
We do not collect information from children  How we use personal information 
We do not share your personal information   
Cookies Email and spam 
  Your rights 
What to do if you think we have made a mistake  How to contact us 

What personal information we collect

We only collect personal information from you if it is relevant to our relationship with you and necessary to provide our services. Various pages on this website invite you to provide personal information. When you register your interest or purchase products on-line , the personal information we collect includes your name, billing and delivery addresses, delivery instructions, email address, contact phone numbers, address.

How we collect personal information

We only collect personal information directly from you on-line or on the phone. We only collect personal information by lawful and fair means and not in an unreasonably intrusive way. We do not collect any 'sensitive information', such as information relating to your race, political opinions, membership of a political association or trade association, religious beliefs or sexual preferences.

When we collect personal information we take steps to ensure that you are made aware of what information we are collecting, how that information is used and to whom it is disclosed. We do this by displaying a link to this privacy policy and collection statement wherever we collect information.

How we use personal information

We only use your personal information for the purpose for which we collected it in the first place - that is to provide you with our goods and services. We do not use your information for direct marketing purposes. We limit our use and disclosure of your personal information to those uses which are necessary to provide our services to you.

We do not share your personal information

We do not share, sell or trade personal information to anyone else. In some circumstances it may be necessary to disclose your information to our third party service providers, such as a call centre provider. In all cases, we ensure that your information is secure and that you are afforded the same level of privacy protection.


From time to time information may be placed on your computer to allow us to identify you. This information is commonly known as a "cookie" and contains information such as your Internet protocol address, your computer's operating system, browser type and traffic patterns. This information does not include any personal identifying information. Cookies show us how and when visitors use our website. The use of cookies is industry standard and many websites use them. Cookies are stored on your computer and not on this website.

In most cases this website uses session cookies, which are used during a browser session and expire when you quit your browser. When you close your browser, the session cookie is destroyed and no personal information is kept which might identify should you visit this website at a later date.

Email and spam

Our store is an Internet based store and, as such, we endeavour to ensure that all communications are by Internet. Where possible, we only contact our customers by email. The information we send our customers sometimes includes information about other services we provide. If we send information of this type to you, we provide you with the opportunity to let us know if you do not wish to receive this information in the future.

Your rights

You have a right to access your personal information. This is subject to some exceptions allowed by law. If you would like to access your personal information you can make a request by contacting us via our "Contact Us" page. This service is free unless the personal information you request requires significant preparation time. Before we act on requests of this nature, we will tell you how much this service will cost. We will respond within 30 days.

What to do if you think we have made a mistake

We are committed to the protection of your privacy and our policies, processes and systems have been developed with this intent. However, errors do occur sometimes. If you think we have not lived up to our commitment, we invite you to contact us.

Our objective is to respond to any complaint within 7 days. Where we have not met our privacy commitments, we will apologise and take reasonable action to correct the practice or omission which led to the error. If we cannot resolve your concern to your satisfaction, you can refer the matter to the Privacy Commissioner on 1800 023 985.

How to contact us

For more information about our commitment to protecting your privacy, please use our contact us page.